Training and Development

There is no doubt that in any people intensive business, the most difference that can be made to the bottom line is through the people and their effectiveness at work. What is usually overlooked is that this difference is often eroded through poor people management.

The lack of soft skills in Managers is the cause of almost all employee productivity issues.

You see it every day. In the office, on the shop floor in the factory, even when you go shopping and deal with other peoples' employees.

Poor people management drives employees through four stages leading ultimately to resignation:

Anger	- the first reaction when an employee is not managed right
Frustration	- calmed down now but frustrated by the Manager's lack of people skills
Resentment	- the Manager doesn't know what he is doing. "I can do better"
Switch	- let's give up and find another job

This cycle of deterioration can be easily avoided by simple people management training through MSL. Combine these People Management skills with our other areas of General Management training to create the all round excellent Manager.